Christmas joy - and frustration

Dec 23, 2023,13:20 PM
 

In November, I acquired this strikingly beautiful Breitling Navitimer from the current line. I really fell for the copper dial with the black subdials. ONly two or three weeks thereafter, I found something weird with the chronograph readings: they seemed not to match my subjective feeling of the times elapsed, but alsways showed considerably shorter times than I had assumed. Upon closer inspection and comparison with other stop watches, I found that the chronograph's minute counter sometimes stuck - in different positions, and always also influenced the hours counter. I could clearly observe the minute counter hand not moving when the stop second hand passed the 12.



Of course I was annoyed: a brand new watch and defect. Yet this was nothing new to me, having experienced similar problems with several other watches as well. However, it was the second time that a Breitling calibre B01 was defective immediately after I purchased the watch. The first one had to be sent in for warranty repair three times until it functioned as it should. Not a good omen ....

So I brought the Navitimer to the local Breitling boutique, complete with a written report of the problem. It was sent to the national Breitling service center, where it stayed for full six weeks, until I received the phone call two days ago that I could pick it up at the Breitling boutique. I was overjoyed, since I wanted to wear the beauty during the holidays. The service center's repair note consisted of a one term: "switching lever"

I am sure you can second my massive disappointment, when during timing my first dog walk yesterday, once again I had that strange feeling: This can't be, we are walking for much longer than fifteen minutes! So I checked the Navitimer on wrist and then on the table, until it was clear the minutes and hours counters had stuck, as can be seen in this series of pictures. The changing positions of the stop second hand proves the chronograph function is engaged and running, but the counter hands are not moving; not even after more than fifteen hours elapsed since starting the chrono.

So: Two out of three Breitling B01 movements in my possession (four, if I count the Tudor chronograph as well) were either defective on delivery or after a very short while. And both of them needed several trips to the service center until really being repaired. With my first example, this procedure consumed two full years!

I have sincere doubts that the service watchmakers really checked my Navitimer thoroughly, since it repeated the same malfunction already on the first day after it was returned. Now I have to go the hassle again to claim another warranty repair and hope for the best.

Btw, the other defective Breitling, my Chronomat "Raven", too is at the service center since six weeks. During the effort to define the Navitimer's problem, I checked it against the Chronomat, which has been reliable ever since its final repair effort in 2017. Now I realized that - while both the chronograph second and minute counter hands worked properly, the hour counter was running far too fast, gaining no less than seven hours within a 24 hours interval. I was notified from Breitling that this watch is likely to stay for another month in the atelier. Apparently, the B01 movement is too complicated for the service staff? Or maybe they should let Tudor do the work, because my Pelagos chronograph is working perfectly - for now.

Marcus









More posts: PelagosTudorTudor ChronographTudor Heritage

  login to reply

Comments: view entire thread

 

What a shocking story!

 
 By: quattro_spirit : December 23rd, 2023-13:47
login to reply

This is disgusting. You can (or not) accept that a brand new watch has some issue. Supposedly there are quality control checks. Now, that they are unable

 
 By: aWtchslvr : December 23rd, 2023-13:54
to properly fix it it’s impossible to explain. I only lived this situation once. It was with my CFB Manero peripheral. I had to send it back twice and now it works well but I have the sensation that the problem will reappear. Thanks for sharing.
login to reply

Absolutely.

 
 By: amanico : December 23rd, 2023-14:17
login to reply

That is very disappointing,Marcus!

 
 By: jlux : December 23rd, 2023-14:10
I was lucky so far with three B01 movement watches and no issues at all,including also the newest generation Navitimer. The problem is that nowadays many watches that need service are no longer sent to the manufacture but to third party service centers th... 
login to reply

In my case, I am well aware of the path the watch has taken to the service center.

 
 By: Marcus Hanke : December 23rd, 2023-14:19
The atelier is the national Breitling (and Zenith) SAV partner since decades and has a premium reputation. My suspicion is that (service) watchmakers consider non-watchmakers as unable to understand a watch movement and therefore completely ignore any des... 
login to reply

In my case with the CFB manero peripheral I was offered to send the watch to an atelier at Madrid. I didn’t accept it and, without resistance from CFB,

 
 By: aWtchslvr : December 23rd, 2023-14:34
the watch was sent to Luzern. And I had to send it back a second time...
login to reply

Very sorry to hear

 
 By: Aquaracer1 : December 23rd, 2023-14:19
Hope you get it sorted quickly and effectively
login to reply

Sorry to hear your experience with Breitling, but you’re not alone.

 
 By: ZSHSZ : December 23rd, 2023-14:23
My first high end watch was a Chronomat in 2007(still own it), with the 7750 movement, I sent it in for service two months ago, and after the second return is still not working properly, let alone after return the central chronograph hand is misaligned an... 
login to reply

Just in case you need some additional argument to pressure Breitling. Accordingly to Mr Kern the defective watch is its favorite.

 
 By: aWtchslvr : December 23rd, 2023-15:52
I can’t insert the video. It was recently reported at Time and Tide.
login to reply

"Bon Voyage Motherfu**er!!"

 
 By: MichaelC : December 23rd, 2023-16:26
Vincent Hannah to Neil McCauley in Heat. One of the best crime drama movies ever.
login to reply

ROFL!!!

 
 By: amanico : December 23rd, 2023-18:23
login to reply

Shocking...

 
 By: fmc000 : December 23rd, 2023-17:27
...to say the least. I don't get this "in house movement" frenzy and experiences like this one only give strength to my feelings.
login to reply

Do like Mark Twain in "My Watch".

 
 By: brauner : December 23rd, 2023-18:11
Btw my Navitimer works perfectly. ...  
login to reply

Well, the third B01 watch, also a Chronomat purchased in 2017, is still in perfectly working order ....

 
 By: Marcus Hanke : December 23rd, 2023-18:33
so, confirming the positive experiences of many among you, it certainly IS possible to make a B01 doing what it should do. "Instrument for Professional". And it is still highly accurate well within COSC specifications. When the troubles started with my Ch...  
login to reply

I feel sorry for you.

 
 By: hora12reborn : December 23rd, 2023-19:53
login to reply

Only one of my Breitlings has the B01, a Premier. It worked fine until one day when I went to wind it manually and the crown wouldn't budge. It was totally locked up. Fortunately the

 
 By: InDebtButOnTime : December 26th, 2023-16:38
manager of the boutique has known me for years and knows I'm not a ham fisted geek with watches. It was repaired correctly in one visit to their service center and has not done it again. It's a beautiful watch but 30 minute chronographs have very limited ... 
login to reply

Hmmmmm

 
 By: Millhoose : December 31st, 2023-22:58
Had to return my brand new Tudor FXD Chronograph as it was very stiff to wind and made a horrible clicking noise when winding. Hopefully back with me soon…will take a close look when it arrives!
login to reply

After some prompting, Tudor just game me a new watch

 
 By: Millhoose : February 23rd, 2024-16:32
Correct outcome I think although they should have offered day 1 without chasing.
login to reply

Good outcome. How long did the procedure last?

 
 By: Marcus Hanke : February 24th, 2024-09:32
login to reply

About 2 months

 
 By: Millhoose : February 24th, 2024-12:49
The watch was initially taken to be fixed. I chased a few times asking for updates. Tudor said would be done ‘end January’. I told the retailer half way through February that I wanted a refund or new watch. Hey presto new watch. I think it’s very poor Tud... 
login to reply

Got the call from the Breitling boutique two days ago: My Navitimer is back from repair

 
 By: Marcus Hanke : February 24th, 2024-09:36
I will pick it up on monday, and sincerely hope the problem has been finally resolved. Marcus
login to reply

Keep us posted, my friend. I hope, too.

 
 By: amanico : February 24th, 2024-09:52
login to reply

That is disappointing…

 
 By: @wewannaporsche : February 24th, 2024-19:27
My non in-house movement based Navitimer never had a mechanical issue. I’d probably sell that watch after you get it back again. ...  
login to reply

Now back from repair

 
 By: Marcus Hanke : February 26th, 2024-13:07
I got the call from the boutique last Thursday, and picked the Navitimer up today. The chronograph is running, and up to now it seems to be okay. We'll see. I absolutely love that copper dial variant, and will definitely keep it if it does not let me down... 
login to reply

The repair report shows a lot of parts replaced ...

 
 By: Marcus Hanke : February 27th, 2024-10:33
... and until now, the counters work as they should. Hope this stays, since I really like this watch. I switched from the standard steel bracelet to a gorgeous rubber strap in milanaise look, very comfortable. Marcus ...  
login to reply